jellyfin/.github/ISSUE_TEMPLATE/issue report.yml
2021-09-04 14:46:22 -04:00

217 lines
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YAML

name: Issue Report
description: File an issue report
title: "[Issue]: "
labels: [bug, triage]
body:
- type: markdown
attributes:
value: |
Thanks for taking the time to fill out this bug report! Please provide as much detail as necessary, most questions may not be applicable to you. If you need real-time help, join us on [Matrix](https://matrix.to/#/#jellyfin-troubleshooting:matrix.org) or [Discord](https://discord.gg/zHBxVSXdBV).
- type: textarea
id: what-happened
attributes:
label: Please describe your bug
description: Also tell us, what did you expect to happen?
placeholder: The more information that you are able to provide, the better. Did you do anything before this happened? Did you upgrade or change anything? Any screenshots or logs you can provide will be helpful.
# value: "A bug happened!"
validations:
required: true
- type: dropdown
id: version
attributes:
label: Jellyfin Version
description: What version of Jellyfin are you running?
options:
- 10.7.6
- 10.7.z
- 10.6.4
- Other
validations:
required: true
- type: input
id: version-other
attributes:
label: "if other:"
placeholder: Other
- type: dropdown
id: OS
attributes:
label: OS
description: What Operating System are you running?
options:
- Linux
- Windows
- MacOS
- Other
validations:
required: true
- type: input
id: OS-other
attributes:
label: "if other:"
placeholder: Other
- type: textarea
id: networking
attributes:
label: Networking
description: Is there anything unique about your network?
placeholder: Remember to never expose Jellyfin to the internet without proper encryption such as https. If you are having local network issues, have you checked your firewall?
- type: textarea
id: storage
attributes:
label: Storage
description: How is your media stored?
placeholder: Samba, NFS, cloud based storage such as rclone are useful details.
- type: dropdown
id: Virtualization
attributes:
label: Virtualization
description: Any forms of virtualization?
options:
- Docker (please specify image)
- LXC
- VM
- Other
- type: input
id: Virt-other
attributes:
label: "if other:"
placeholder: Other
- type: dropdown
id: HW
attributes:
label: Hardware Acceleration
description: Any forms of Hardware Acceleration?
options:
- VAAPI
- Intel Quicksync (QSV)
- Nvidia NVENC
- AMD AMF
- MediaCodec Android
- OpenMax OMX
- Exynos V4L2 MFC
- Video ToolBox
- type: input
id: HW-other
attributes:
label: Any additional details
- type: dropdown
id: clients
attributes:
label: What clients are you seeing the problem on?
multiple: true
options:
- Browsers
- Jellyfin Media Player
- Android
- AndroidTV
- Fire Stick
- iOS
- Kodi
- Roku
- Other
- type: input
id: client-other
attributes:
label: "if other:"
placeholder: Other
- type: dropdown
id: browsers
attributes:
label: What browsers are you seeing the problem on?
multiple: true
options:
- Firefox
- Chrome
- Safari
- Microsoft Edge
- Other
- type: input
id: browser-other
attributes:
label: "if other:"
placeholder: Other
- type: dropdown
id: Playback
attributes:
label: Method of Playback
description: FFmpeg is used to Direct Stream (video remux, other components are transcoded), Remux (no video or audio conversion), and Transcode (the video is converted). Direct Play will not use FFmpeg.
options:
- Direct Play
- Direct Stream
- Remux
- Transcode
- type: dropdown
id: Plugins
attributes:
label: What Plugins are you seeing the problem on?
multiple: true
options:
- LDAP Authentication
- Auto Organize
- InfuseSync
- Kodi Sync Queue
- Playback Reporting
- Trakt
- NextPVR
- TVHeadEnd
- AniDB
- Anilist
- AniSearch
- AudioDB
- Bookshelf
- Cover Art Archive
- Fanart
- Kitsu
- MusicBrainz
- OMDb
- Open Subtitles
- TMDb Box Sets
- TVmaze
- TheTVDB
- Email
- Gotify Notication
- PushBullet
- Pushover
- Reports
- Slack Notifications
- Webhook
- Other
- type: input
id: Plugin-other
attributes:
label: Any additional details
description: Please provide what the version of the plugin that is broken. We do not provide support for third-party plugins.
- type: textarea
id: logs
attributes:
label: Jellyfin logs
description: Please copy and paste any relevant log output. This can be found in Dashboard > Logs.
placeholder: For playback issues, browser/client and FFmpeg logs may be more useful.
render: shell
- type: textarea
id: ffmpeg-logs
attributes:
label: FFmpeg logs
description: Please copy and paste any relevant log output. This can be found in Dashboard > Logs.
placeholder: It's important to include the specific codec details. If no FFmpeg logs appear, the file was Direct Played and did not use FFmpeg.
render: shell
- type: textarea
id: browserlogs
attributes:
label: Please attach any browser or client logs here
placeholder: Access browser logs by using the F12 to bring up the console. Screenshots are typically easier to read than raw logs. For clients such as Android or iOS, please see our documentation.
- type: textarea
id: screenshots
attributes:
label: Please attach any screenshots here
placeholder: Images can be pasted directly into the textbox and will be hosted by github.
- type: checkboxes
id: terms
attributes:
label: Code of Conduct
description: By submitting this issue, you agree to follow our [Code of Conduct](https://jellyfin.org/docs/general/community-standards.html#code-of-conduct)
options:
- label: I agree to follow this project's Code of Conduct
required: true